Exclusive trade pricing
We offer competitive trade pricing for designers, builders, and architects—helping you deliver high-quality, custom timber pieces while staying within budget.
Collaborative Partnership
Work directly with our Melbourne-based team to customise designs, finishes, and dimensions. We’re hands-on, responsive, and here to bring your vision to life.
Nimble & Efficient
We know timelines matter. Our streamlined production process ensures your custom furniture or vanity is delivered on schedule, without compromising on quality.
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Whether you’re furnishing a home, fitting out a bathroom, or creating a standout bedroom suite, we’re here to help you deliver something truly special for your clients.
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Frequently Asked Questions
How do I set up a trade account with Retrograde Furniture?
Setting up a trade account is straightforward. Simply email hello@retrogradefurniture.com.au with your business name, ABN, and the types of projects you work on (residential interiors, commercial fit-outs, etc.). We'll respond within 1-2 business days with your trade account details and pricing structure. Interior designers, architects, and builders working on projects in Melbourne, Sydney, Brisbane, and Canberra are welcome to apply.
Is there a minimum order value for trade accounts?
No minimum order value is required for trade accounts. Our volume-based trade pricing applies to orders over $10,000, with discount off RRP tiers:
- $10,000-$19,999 (15% off)
- $20,000-$39,999 (20% off)
- $40,000+ (25% off)
Projects under $10,000 are quoted at standard retail pricing.
Trade pricing may not be applied to promotional offers, delivery or installation costs.
Are trade discounts cumulative across multiple projects?
Yes, trade discounts are cumulative based on total order value across all projects within your account. If you place multiple orders throughout the year, your discount tier is calculated on the combined total. For example, two $15,000 orders would qualify for our 20% trade discount tier ($30,000 total).
What payment terms do you offer for trade accounts?
Standard payment terms require 50% deposit when you approve the quote, with the remaining 50% due upon project completion before delivery. Trade accounts with established payment history may qualify for a smaller up-front deposit, although note that all project fees are due on project completion, and ahead of delivery & installation.
Contact us to discuss payment arrangements for larger commercial furniture projects or multiple concurrent orders. All major payment methods accepted including bank transfer and credit card.
Do you offer project-based quotes or catalog pricing?
We provide detailed project-based quotes for all trade orders. While our design collections have standard sizing and pricing, every quote is customised to your specific timber selection, dimensions, and project requirements.
Email us your project specifications including furniture type, preferred design collection, timber species, and quantities for a comprehensive quote within 2 business days.
Can I see pricing without setting up a trade account?
Yes, our trade pricing structure is transparent: 15% discount off RRP on orders $10,000-$19,999, 20% on $20,000-$39,999, and 25% on orders $40,000+.
For pricing on custom orders, contact us with your project details and we'll provide a detailed quote whether or not you have an established trade account. Trade partners may enquiry for project quotes for client presentations before committing to orders.
How do I commission a custom furniture design for my client?
Our custom design process ensures your unique furniture vision is achievable before significant investment, with clear exit points if the project doesn't align with expectations.
Initial Feasibility Assessment
Send us a sketch or concept drawing with approximate dimensions and preferred timber species to hello@retrogradefurniture.com.au. Include reference images if available and any specific functional requirements (storage needs, hardware preferences, accessibility considerations). We'll assess whether the design aligns with our manufacturing capabilities and provide a ballpark quote within 2-3 business days. This initial consultation is complimentary and helps determine if custom design is the right approach versus adapting our existing collections.
Discovery Phase Investment
To develop detailed specifications and accurate pricing, we charge a Discovery fee of approximately 10-15% of the ballparked project value. This fee covers dedicated design time to refine dimensions, resolve construction details, source appropriate materials, and create more detailed sketches to align on scope. The Discovery phase typically takes 2-3 weeks depending on project complexity.
What You Receive:
- Detailed sketches with dimensions
- Material specifications and timber confirmation
- Accurate project quote including all costs
- Realistic production timeline
- Construction methodology explanation
No-Obligation Decision Point
At the completion of Discovery, you and your client may choose not to proceed with construction without penalty. The Discovery fee is non-refundable as it covers actual design work completed, but there's no obligation to move forward with the full project. This protects both parties - you get accurate information to make informed decisions, and we're compensated for professional design services rendered.
Construction Phase
If approved, we progress into construction with standard trade payment terms (50% deposit, 50% on completion). Throughout the build process, we provide progress updates at key milestones and remain available for any clarifications or adjustments within the approved scope.
When Custom Design Makes Sense
Custom design is ideal for unique spatial requirements, specific functional needs not addressed by existing collections, or signature statement pieces for high-end commercial or residential projects. For straightforward furniture needs, our made-to-order collections with customisable dimensions often provide faster timelines and lower costs while still delivering bespoke quality.
What happens if my project timeline changes after ordering?
We understand project timelines shift in construction and renovation work. Contact us as soon as timeline changes occur and we'll work with you to adjust production schedules where possible. For delays requested before production begins, we can typically accommodate without additional fees. Changes during production may incur rescheduling fees depending on project stage. Contact us to discuss options.
Do you offer rush production for urgent projects?
Rush production is available on select furniture items for projects with compressed timelines. This may incur a 25% rush fee. Rush availability depends on current production schedule and timber availability. Contact us immediately if your commercial or residential project requires expedited furniture delivery - we'll assess feasibility within 2 working days.
What delivery areas do you service for trade furniture orders?
We deliver custom timber furniture Australia-wide with primary service to Melbourne, and then to Sydney, Brisbane, Canberra, Gold Coast, and Sunshine Coast.
Read more about our delivery options here →
What's the difference between made-to-order and custom furniture?
Made-to-order furniture means you select from our existing design collections (Heathcote, Bristol, Mayfield, Plymouth, Crawford), choose your preferred timber species (Oak, Blackbutt, Walnut, Recycled Messmate), and specify dimensions from our standard sizing options.
Custom furniture involves completely bespoke designs created specifically for your project, requiring design consultation and additional fees.
Most trade projects use our made-to-order approach for efficiency and reliable timelines. Contact us to discuss custom design requirements for unique commercial or residential applications.
What aftercare support do you provide to my clients?
We provide comprehensive aftercare support to ensure your clients receive ongoing value from their Retrograde Furniture investment:
10-Year Structural Warranty Coverage
All our furniture is covered by our industry-leading 10-year structural warranty. Your clients simply need to retain the original purchase receipt issued through you as our trade partner - no additional registration or paperwork required. This warranty covers structural defects in materials and workmanship, giving your clients confidence in their furniture investment.
Maintenance Resources
Comprehensive timber care instructions and everyday maintenance tips are available on our website. These resources cover routine cleaning, stain removal, and long-term timber maintenance to preserve furniture beauty for generations.
Direct Support Access
While you remain the primary contact for your clients, they can reach our Melbourne workshop directly at 1300 477 033 or hello@retrogradefurniture.com.au for technical questions about care and maintenance. We're equipped to handle client inquiries about timber behavior, finish touch-ups, or general furniture care without disrupting your client relationship.
Long-Term Partnership Value
Your clients benefit from working with a Melbourne manufacturer that will be here for decades. We maintain records of all trade orders, allowing us to replicate pieces, provide matching additions, or source replacement components years after original purchase - adding lasting value to your design projects.