Warranty, Returns & Refunds

Warranty, Returns & Refunds

At Retrograde Furniture, we stand behind the quality and craftsmanship of our handcrafted timber furniture. This page outlines our warranty coverage, return policy, and refund process.

10-Year Structural Warranty

Every piece of Retrograde furniture comes with our comprehensive 10-year structural warranty - one of the longest in the Australian furniture industry.

What's Covered:

  • Structural integrity: Frame construction, joints, and load-bearing components
  • Construction issues: Loose joints, hardware failure, or assembly defects
  • Finish defects: Premature finish failure or delamination (first 12 months)

What's Not Covered:

  • Normal wear and tear from daily use
  • Damage from misuse, accidents, or negligence
  • Surface scratches, dents, or marks from normal use
  • Changes in timber colour due to natural aging or sun exposure
  • Damage from improper cleaning or maintenance
  • Modifications made by anyone other than Retrograde Furniture

Making a Warranty Claim:

  1. Contact us within 30 days of discovering the issue
  2. Provide photos and description of the problem
  3. Include proof of purchase and delivery date
  4. Our assessment: We'll evaluate the claim within 5 business days
  5. Resolution: Repair, replacement, or refund as appropriate

Email: sales@retrogradefurniture.com.au
Phone: 1300 477 033

Change of Mind Returns

We understand that purchasing furniture online can be challenging. If you change your mind about your purchase, we offer returns subject to the following conditions:

Return Timeframe:

  • Made-to-order and Custom furniture: No returns accepted (as these pieces are custom-made specifically for you)
  • In-stock furniture: Store credit offered within 14 days from delivery date

Return Conditions:

  • Item must be in original, unused condition
  • Furniture must not show any signs of assembly or use
  • Return shipping costs are your responsibility
  • Original delivery charges are non-refundable

Return Process:

  1. Contact us within 14 days of delivery to request return authorisation
  2. Return shipping: Arrange and pay for professional furniture transport back to our workshop
  3. Inspection: We'll inspect the item within 3 business days of receipt
  4. Refund: If approved, a gift card with store credit will be issued via email.

Restocking Fee:

A 25% restocking fee applies to all change-of-mind returns to cover handling, inspection, and remarketing costs.

Damaged or Faulty Items

If your furniture arrives damaged or with manufacturing faults, we'll make it right immediately.

Immediate Action Required:

  • Inspect upon delivery: Check all items before accepting delivery
  • Document issues: Take photos of any damage or defects
  • Contact us within 48 hours: Report issues promptly for fastest resolution

Our Response:

  • Repair: Minor issues may be resolved with local repair service
  • Full refund: If replacement isn't suitable, complete refund including delivery costs
  • No cost to you: We cover all costs for damaged or faulty items

Care & Maintenance

Proper care extends the life of your timber furniture and maintains warranty coverage:

Daily Care:

  • Dust regularly with soft, lint-free cloth
  • Clean spills immediately with damp cloth
  • Use coasters and placemats to protect surfaces
  • Avoid placing in direct sunlight or near heat sources

Read more timber care information here →

Consumer Rights

Your warranty and return rights are in addition to consumer guarantees under Australian Consumer Law. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law for major failures and compensation for any other reasonably foreseeable loss or damage.

For major failures with the quality, safety or performance that would not have occurred if we had taken reasonable care, you may choose a refund or replacement, and compensation for any other reasonably foreseeable loss or damage.

Australian Competition & Consumer Commission: www.accc.gov.au

Contact Information

For all warranty claims, returns, and refund enquiries:

Phone: 1300 477 033
Email: sales@retrogradefurniture.com.au
Address: 48 De Havilland Rd, Mordialloc VIC 3195

We aim to respond to all warranty and return enquiries in a timely manner during business hours.

At Retrograde Furniture, we take great pride in the quality and craftsmanship of our timber furniture.

Read below to see our warranty, return & refund policy.

Warranty & Refund policy

Warranty
Returns & Refunds

Reviews

I had a beautiful dining table made by Retrograde furniture and the workmanship is second to none.

The table was made right on brief and we really couldn't be happier with the result. Value is not only in the price you may pay for an item, but is what you get in totality.

- Damian D.

Brilliant craftsmanship, service and reasonable price. Huge thank you to Troy for his beautiful work, understanding what we were wanting and making it better than we imagined!

- Erin M.

5 years on our custom vanity which fits perfectly in our small space is still the highlight of our space and the best decision we made in our renovation. Such a beautiful, quality piece made to last. Everybody who sees it loves it!

- Natasha C.

We got a beautiful Crawford American walnut dining table from Troy and we absolutely love it! The workmanship is impeccable and it will be a piece to last through time. We can tell Troy has great passion for his work as he explained to us the details of this piece. Thanks Troy.

- Vivian H.

We bought a queen bed and two bedside drawers. The craftsmanship and attention to detail in the woodwork were second to none. What initially grabbed my attention was an online search for quality timber furniture manufacturers, which they exceeded my expectations on, but what really won me over was the personable sales person, Nadia. She was awesome! And Retrograde went above and beyond to provide, not only incredibly manufactured furniture, but a service to match. Highly recommend these guys - amazing products, we'll be buying more from them in the future.

- Paul M.

Beautiful, timeless furniture! Incredibly well made. Nadia and the Retrograde team were so great and accomodating! Thanks again

- Hannah S.

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Looking for something special?

Did you have an idea for a piece of furniture that you wanted to bring to life? Or perhaps you just needed a tweak on one of our existing designs? Get in touch, we might be able to help.

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