FAQs

If you have other burning questions we weren’t able to address here, feel free to contact us here.

About us

Where is your furniture made? 

Where does your timber come from?

Can I visit your showroom, and what can I expect?

What's the environmental impact of your timber furniture?

Do you work with architects and interior designers?

Our furniture

What kind of hardware do you use?

What makes your furniture different from imported or mass-produced pieces?

What's the difference between made to order and custom furniture?

How does your custom furniture design process work?

Do you have timber furniture available now with no wait times?

Can I still customise in stock furniture?

Orders & warranty

How long will my order take to complete?

Do you deliver and assemble furniture Australia-wide?

Can I pickup my furniture order?

How can I pay for my furniture?

Do you offer payment plans for custom furniture?

What is your return or refund policy?

What warranty do you provide on timber furniture?

Timber care & warranty

What type of finish do you use on furniture?

How do I care for my timber furniture?

What kind of hardware do you use? 

What's the best timber choice for bathroom vanities?

What's the best timber choice for dining tables?

Is it difficult to maintain a timber bathroom vanity?